Top marks for service at 2007 Paris Air Show

The Paris Air Show is always a landmark event for DB Systems. Not just because the business is dealing with the sheer logistics of providing networking, IT and AV services to twenty-five chalets and various stands around the Le Bourget site, but also as it tests the team's dedication to customer service.

This year, to make sure service levels remained high, DB Systems set up dedicated service teams for key clients and core areas of expertise. This allowed the team of thirty staff who worked from a fully kitted out on-site facility to offer a personalised service around the show, whilst being able to provide back-up to each other as the event unfolded. In effect this means that the team has the freedom to work as hand-on partners with its designers, stand builders and the end-users themselves and could focus on details such as fixing brackets and routing cables efficiently.

"With around ten of the top design teams employing us and big names such as BAE, Boeing, GE Aviation and Gulfstream relying on us for their nteworking, IT and AV needs Paris is a tremendous opportunity for us to prove we are as good as we think we are," said David Bulley, Managing Director of DB Systems. "The feedback we have had so far indicates we exceeded service expectations."

One of our largest customers said: "Thank you and the entire team very much for your hard work at the Paris Air Show this year, and to congratulate you on a job well done. We are hoping that the success of our projects at the show will lead to repeat work at Farnborough in 2008 and other shows in the future. This success, as you know, is only achieved through the hard work, professionalism and team work of our company.